1. Service
Nose is a riding-school management platform operated by DF Daniel Fojcik. You may use it to operate or participate in a stable.
To use Nose you need a modern browser (Chrome, Firefox, Safari, or Edge) with cookies and JavaScript enabled, a working internet connection, and access to the email address on your account.
2. Who these Terms are with
Nose is multi-tenant: many independent stables run their operations on one platform. These Terms are the contract between horsenose and the stable — not with the stable’s riders, customers, or instructors (its members). A member joins a stable’s tenant and is bound by our Acceptable Use Policy while using Nose; their personal data is governed by the Privacy Policy.
For the rider and operational data a stable enters, the stable is the data controller and horsenose is only its processor, acting on the stable’s instructions under the Data Processing Agreement (DPA) — which is part of these Terms. horsenose holds no independent right to use that data for its own purposes.
3. Consumers, sole traders, and businesses
Polish and EU law treat some customers differently: a private individual not acting for their trade (a Consumer), a Polish sole trader for whom using Nose is not part of their main professional activity (an "Art. 38a Entrepreneur", protected like a consumer in key respects), and everyone else (a Business Customer). Where these Terms refer to one of these categories, that is what it means; if you are unsure which applies to you, the more protective rule applies.
4. Roles inside a stable
Each stable’s tenant has three roles: a Stable Administrator (manages the stable, its members, passes and vouchers, the schedule, settings, and the subscription), an Instructor (leads lessons and sees the rides they are assigned to), and a Customer / Rider (sees the bookings, passes, vouchers, and payment history that belong to them). An administrator can change a member’s role, deactivate a member, or remove them from the stable at any time.
5. The stable manages its members’ data
Running a stable means holding personal data about its members. The stable decides what it collects and controls that data throughout its life — adding and correcting member records, managing members and their roles, keeping those records for as long as the stable’s account is active, and deactivating, deleting, or de-identifying them — from the administrator’s own screens, with a full export available on request. horsenose provides the tools and the safeguards; the stable governs the data as its controller.
Each member can also view, correct, export, or delete their own data through self-service, as described in the Privacy Policy. When a member is deleted or a whole stable closes, the retention and deletion rules in the Privacy Policy and DPA apply: individual erasure strips personal identifiers after a 30-day grace period, and a closed stable’s data is kept for at most 90 days — with a full export available on request — and then deleted.
6. Children
Riding schools teach children, so Nose is built to hold children’s data on a stable’s behalf — usually a child entered as a lesson participant by a parent who is the stable’s customer. Members must be 18 to hold their own account; a child takes part through the stable, not as a party to these Terms. The stable is responsible for the lawful basis and for any parental consent or authority required (including under Article 8 GDPR); horsenose keeps what it holds about a child to a minimum and never markets to children. A parent or guardian who wants to see, correct, or delete a child’s data should contact the stable (see Privacy Policy → Children).
7. Permitted and prohibited use
Do not abuse, reverse-engineer, or attempt to access data of stables you do not belong to. Do not use Nose to send spam, abusive messages, or to operate someone else’s stable without giving them an account.
8. Service changes
We may add, change, or retire features as Nose develops. We won’t materially cut core functionality an active paying stable relies on without reasonable advance notice by email — and if we retire a feature a stable materially depends on, or the whole product, we’ll give notice and a full export opportunity before the change takes effect (sooner only where the law, a security issue, or a third-party provider outside our control forces it). This doesn’t reduce your cancellation or refund rights below.
9. Subscription and billing
The subscription is the fee a stable pays to use Nose. It is billed to the stable, not to its riders. Nose is never a party to a payment between a rider and a stable, and never holds, receives, or controls that money. By default, the cash, pass, voucher, and transfer options inside the app are only labels a stable records to note how a rider paid outside the app. A stable may also turn on online payments: riders (and the guardians of child riders) can then top up their balance or settle what they owe by card, mobile wallet, or BLIK in the app. Those payments are processed by Stripe — the regulated payment provider — through Stripe Connect, straight into the stable’s own Stripe account; the stable is the seller and the recipient of the funds and is responsible, from its own Stripe account, for payouts, receipts, refunds, chargebacks, and any tax, while Nose only supplies the software and is not a payment institution or payment service provider. A balance a rider tops up is a prepayment redeemable only at the stable that issued it — it is not electronic money, is not transferable to another stable, and is not a deposit held by Nose. Any charge Nose makes for online payments is added to the stable’s subscription and is never deducted from a rider’s payment. Whoever subscribes on behalf of a stable confirms they are authorised to bind that stable to these terms.
Subscription plans are priced per stable by tier, according to the size of the stable (its number of active horses), and can be paid monthly or annually. The plans available to you, their prices, what each includes, and any applicable tax are shown on the pricing page and confirmed at checkout before you pay; the price shown there when you subscribe is the price that applies.
Who bills you depends on your country. Stables in Poland are billed in PLN by Stripe, with DF Daniel Fojcik / horsenose as the merchant, and we issue the VAT invoice (faktura). Stables outside Poland are billed in EUR, GBP, or USD by Dodo Payments, acting as Merchant of Record: Dodo is the seller of record for that transaction, issues the tax-compliant invoice or receipt, and calculates and remits the applicable VAT or sales tax. For non-Polish stables the payment transaction is concluded with Dodo under Dodo’s terms; these Terms continue to govern your use of the Nose platform itself.
New stables may receive a free introductory period (currently the first 3 months — the exact length is shown when you sign up). You are not charged during it and no card is required to start. When it ends, the paid subscription for your plan begins automatically at the then-current price unless you cancel before it ends. Any account created before live billing will be given at least 30 days notice before its first charge.
Subscriptions renew automatically at the end of each billing period (each month or year) until you cancel. You can cancel at any time from your billing settings; cancelling stops the next renewal and takes effect at the end of the period you have already paid for, and you keep access until then.
Fees are charged in advance for each period and are non-refundable for a period you have already started, except: where the law requires a refund, under the 14-day withdrawal right below, or if we end your subscription without any fault on your part — in which case we refund the unused, pre-paid balance. Prices are stated as including or excluding tax as indicated at checkout, and you are responsible for any taxes the billing provider does not collect.
We may change our plans or prices. If a change would affect what you pay, we will give you at least 30 days notice before it applies to your next renewal. Continuing to use a paid subscription after the change takes effect means you accept the new price; if you do not agree, you may cancel before the renewal.
If a payment fails, we may retry it and contact you. If a subscription stays unpaid, we may suspend or restrict the stable’s access until the balance is settled. Even while access is restricted your data is kept and can be recovered once payment succeeds, subject to the retention and deletion rules in the Privacy Policy; invoices and accounting records are kept for as long as tax law requires.
10. Your right to withdraw
If you subscribe as a Consumer or an Art. 38a Entrepreneur, you may withdraw from the subscription contract within 14 days of concluding it, without giving a reason — email support@horsenose.eu (any clear statement works; a model withdrawal form is included in the confirmation email and available from us on request). Because Nose is a digital service, this right ends early only if all three of the following happened: you expressly asked us to start providing the Service before the 14 days were up, you acknowledged that you would lose the withdrawal right by doing so, and we confirmed both to you on a durable medium — for Polish stables, our checkout collects exactly these confirmations and our order-confirmation email reproduces them. If any of the three did not happen, the 14-day right remains open in full. For stables billed by Dodo Payments as Merchant of Record, address withdrawal to Dodo as the seller of record — and copy us, so we can make sure it is honoured. This section does not limit any right you cannot waive by law. If you are a Consumer habitually resident in the United Kingdom, you have the equivalent 14-day cancellation right under the UK Consumer Contracts Regulations 2013, which ends early on the same three-part mechanics described above.
11. Intellectual property
The operator retains all intellectual-property rights in the Nose platform, including code, design, brand, and documentation. Everything you enter into Nose stays yours — we claim no ownership of it and use it only to run the Service for your stable, as the DPA describes. In return, we give you a non-exclusive, non-transferable right to use Nose for as long as your stable’s account is active — not a right to copy, resell, reverse-engineer, or build a competing product from it.
12. No warranty
Nose is provided "as is" and "as available". We don’t promise it will be error-free, uninterrupted, or free of maintenance windows, or that it fits any particular regulatory or record-keeping need — evaluating that fit is your responsibility. Unless we have separately agreed an uptime or support-response SLA with you in writing, none applies. For Consumers and Art. 38a Entrepreneurs, this section does not limit the statutory conformity rights Polish and EU consumer law gives you for digital services.
13. Liability
To the extent permitted by law, our total liability to a Business Customer is capped at the greater of the fees the stable paid us in the 12 months before the claim or PLN 1000, and we are not liable for indirect losses (lost revenue, lost goodwill, lost bookings). This cap does not apply to anything the law says cannot be limited — including damage caused intentionally, injury to life or health, or our liability as a processor or controller under Articles 82–83 GDPR. If you are a Consumer or an Art. 38a Entrepreneur, this section never reduces the rights mandatory consumer law gives you — Polish and EU law, or, if you are a Consumer habitually resident elsewhere (for example the United Kingdom), the mandatory protections of your country of residence: for damage we cause by gross negligence or intent our liability to you is not capped at all, and for ordinary negligence we are liable up to the damage that was reasonably foreseeable when the contract was made.
14. Indemnification
If you are a Business Customer and your use of Nose — the data you enter, your lawful basis for it, or your dealings with your own riders, customers, or instructors — causes a third-party claim against us, you will cover our reasonable costs of defending it, except to the extent the claim results from our own breach, gross negligence, or wilful misconduct. We’ll tell you promptly about any such claim and won’t settle it in your name without your consent. This section does not apply to Consumers or Art. 38a Entrepreneurs.
15. Suspension and termination
You may delete your account at any time at /account/delete. A stable may close its account at any time.
We can also suspend or close a stable’s account — for a serious breach of these Terms or the Acceptable Use Policy, unpaid fees, fraud or abuse, or where the law requires it. Except where harm is serious and ongoing, we’ll contact you first and give you a chance to fix the issue, and we’ll suspend before we terminate. Suspension does not start the data-deletion clock — your data stays intact and exportable until termination. If we end your subscription without any fault on your part, we refund the unused, pre-paid portion. After a stable closes, its data enters the 90-day offboarding window described in the Privacy Policy and the DPA, and is then deleted.
16. Changes to these Terms
We may update these Terms as the Service, our billing providers, or the law change. For a material change we’ll email active stables with reasonable advance notice before it takes effect (sooner only if the law or a security situation requires it), and Nose will ask you to accept the new version; smaller corrections take effect when posted. If you don’t agree with a material change, you can cancel and close your account before it takes effect. The version and date of these Terms are shown at the top of this page.
17. General
If any part of these Terms turns out to be invalid or unenforceable, the rest still stands. Not enforcing a right once doesn’t waive it. We may transfer this agreement as part of a sale, merger, or reorganisation of the business — your rights under it are unaffected; you can’t transfer your account without our consent. Neither of us is responsible for a delay or failure caused by events reasonably outside our control, including an outage at a provider the Service depends on — we’ll say so and work to restore the Service, and if it lasts more than 30 days either of us may end the affected part with a refund of pre-paid fees for the unused portion. If we receive a legal demand for your data, we’ll tell you about it and disclose only what is strictly required, unless the law prevents us. Legal notices to us: support@horsenose.eu; notices to you go to your account email.
You may not access or use the Service if you are located in a country or region subject to comprehensive EU, UN, or other applicable sanctions, or if you (or the stable you sign up on behalf of) are listed on any applicable sanctions or restricted-party list; by using the Service you confirm that this is not the case.
18. Governing law and disputes
These Terms are governed by Polish law. Disputes go to the Polish common courts competent for the operator’s registered seat (Marklowice, Silesian Voivodeship), preserving the consumer protections of Brussels I bis Arts. 17–19 for individual consumers.
If you are an Art. 38a Entrepreneur, the abusive-clause protections and other consumer-like rights Polish law gives you apply in full. Consumers may also use out-of-court dispute resolution — a current list of Polish consumer ADR bodies is kept by UOKiK at polubowne.uokik.gov.pl, and cross-border complaints can go through the European Consumer Centre Network (ECC-Net) at eccnet.eu; taking part is voluntary for us unless the law provides otherwise. If you are a Business Customer, please raise any dispute with us at support@horsenose.eu first — we’ll try in good faith to resolve it within 30 days before either of us starts proceedings (this doesn’t apply where urgent relief is needed or a limitation period is about to expire, and it never restricts a Consumer’s or Art. 38a Entrepreneur’s rights). If you are a Consumer domiciled in the United Kingdom, nothing here prevents you from bringing proceedings in the courts of the part of the UK where you live, and the non-excludable protections of UK consumer law (including the Consumer Rights Act 2015) apply to you in full.
19. Language versions
These Terms are drawn up in Polish and English, which are equally authoritative. Where you conclude these Terms in the Polish language, or you are a Consumer habitually resident in Poland, the Polish-language version governs, in line with Article 7 of the Act of 7 October 1999 on the Polish Language. In every other case, the English-language version governs.
Any German-, French-, or Italian-language version of these Terms is provided only as a courtesy translation, with no independent legal effect; where it differs from the governing version, the governing version prevails. You can switch between language versions using the language selector at the top of this page.
If you are a Consumer habitually resident in another EU or EEA Member State, this section does not take away the mandatory consumer-law protections your own Member State gives you, under Article 6 of Regulation (EC) No 593/2008 ("Rome I") — and if you are a Consumer habitually resident outside the EU and EEA (for example in the United Kingdom), the mandatory consumer protections of your country of residence likewise remain unaffected.
20. The documents that form part of these Terms — and where to read them
These Terms incorporate the documents below. Together they are the whole agreement about the Service, and each one is published in full and available to read at any time — on this site, and from the Legal section in your account:
- Privacy Policy — what we collect, why, how long we keep it, and your rights.
- Cookie Policy — the cookies and similar technologies we use.
- Acceptable Use Policy — what everyone may and may not do on the platform.
- Data Processing Agreement — the Article 28 GDPR contract for the rider data your stable controls (part of these Terms; nothing separate to sign).
- Sub-processors — the vendors that help run the Service, and where each processes data.
- Security & Trust — the technical and organisational measures we have in place.
If anything here conflicts with the DPA about how personal data is processed, the DPA prevails. Need a copy of any of these for your records? Write to support@horsenose.eu.